Frequently asked questions

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YES! Please reach out to us through our contact page and we'll be happy to discuss wholesale opportunities with you!

We offer FREE shipping on ALL U.S. based orders! Get EXCITED!

This is a standard shipping of 3-7 days delivery.

Please bare with us, we are working for an effective and fair method for our International customers!

Yes!  We do offer returns within 45 days of purchase.  The puzzle must be unopened, and in the original shrink wrap.  We will need proof of purchase to process the return.  Buyers are responsible for return shipping cost. 

Refunds will be issued to the original form of payment.  Please allow your credit card company/bank ample time to reissue the money.

Currently we do not process exchanges .

YIKES!  We are sorry to hear that.  Unfortunately this does happen.  We cannot refund or replace items if your tracking number reads as "delivered."  We ask you contact your package courier in this situation.  

Ribbon cut, also known as "grid cut" is the style of the die used to cut the puzzle pieces, and also refers to the puzzle's layout and format.  With our ribbon cut, the puzzles will contain roughly 5-7 different piece shape/styles that vary slightly in size.  This allows the puzzle to be assembled in rows and columns or "grid."

Good things come and go.  To keep things fresh and exciting, we choose to have small-batch quantities of each design.  This guarantees you new puzzles in our rotation, while keeping us all from being bored.  We will let you know what puzzles will be available longer than others, plus keep you informed when they won't.  Be sure to signup for our newsletter to stay in the loop!

Helicoid.  It's hella-hard, designed for expert puzzlers.  But we believe you CAN do it!

*Puzzle Piece Rescue:

In short, yes.  This is a tricky task to fulfill  for many puzzle companies.  However, if you send us a few pictures of the puzzle and area surrounding the missing piece, we'll gladly send you out a replacement.

*The Piece Rescue program is valid for 45 days from the original purchase date.